1.Introduction
At BetMediaSolution, your privacy is critically important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our live sports streaming services, APIs, and other related tools offered to bookmaker platforms.
We are committed to maintaining the confidentiality and integrity of your business and user data, especially considering our global clientele and crypto-based model. By accessing our services, you agree to the practices outlined in this Privacy Policy.
2.Information we collect
We collect only the necessary business-related information required to deliver and maintain our services.
This includes:
- Basic Business Details: Company name, contact person, email, Telegram/Teams ID.
- Technical Details: Server IPs, domain(s), API keys issued.
- Usage Data: Traffic volume, integration behavior, performance metrics.
- Payment Records: Crypto transaction IDs (TRC20 - USDT), wallet addresses.
- Support Records: Chat logs, emails, technical support interactions.
We do not collect or store any personal consumer data (i.e., end-user or bettor details from your platform).
3.How We Use the Information
We use the collected information to:
- Deliver live streaming and associated services (API, CDN, Player)
- Monitor service health and usage for traffic-based scaling and plan eligibility
- Process billing and enforce the 30-day renewal model
- Provide technical support, integration assistance, and documentation
- Detect abuse or violation of service limits (e.g., excessive traffic, sharing of API)
- Maintain internal logs for audit and service reliability
4.How We Share the Information
We do not sell, lease, or trade your data. We may share minimal necessary information with:
- Our technical partners (CDN providers or stream origin partners) for service provisioning
- Payment verification services for crypto transaction validation
- Legal authorities only if required by applicable laws or to enforce service agreements
All shared data is handled under strict confidentiality.
5.Data Security
We implement multiple layers of protection to safeguard your data:
- Secure API tokens and HTTPS communication
- Restricted access to server environments
- Encrypted logs and audit trails
- Role-based access control for staff
- Redundancy and backup across multiple regions
We maintain logs for a maximum of 180 days unless extended for compliance or abuse investigations.
6. International Clients and Data Transfers
We serve clients across the globe and may store data in multiple secure data centers (including Europe, Russia, and Asia-Pacific). By using our services, you consent to this global processing and storage model.
7. Data Retention
- Client Profile & API Info: Retained for the duration of service + 90 days post-cancellation.
- Billing Info (wallets/transactions): Retained for 12 months for reconciliation.
- Support Logs: Retained for 6 months.
- Live Chat available on our website
- Contact Form by visiting our Contact Us page
- Email, Telegram, or Microsoft Teams — available upon request for specific support or onboarding purposes
If you wish to remove your records, please contact us at:
We aim to respond promptly and assist you based on the nature of your inquiry.
8. Your Rights
You may:
- Request to access or update your client information.
- Request deletion of data no longer under service.
- Limit non-critical communications (e.g., marketing or partnership inquiries).
We act on verified requests within 5 business days.
9. Children’s Privacy
Our services are strictly for B2B use and are not intended for minors or individual consumers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date. Continued use of our services after updates constitutes acceptance.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us for support through any of the following channels:
- Live Chat available on our website
- Contact Form by visiting our Contact page
- Email, Telegram, or Microsoft Teams — available upon request for specific support or onboarding purposes
We aim to respond promptly and assist you based on the nature of your inquiry.