1.Introduction
At BetMediaSolution, we value the privacy and confidentiality of our clients and partners. This Privacy Policy explains how we collect, use, store, and protect information related to our B2B live sports streaming and API services.
Our services are designed exclusively for sportsbook operators and betting platforms. We do not provide consumer-facing services and do not knowingly collect personal data from individual end users.
By using our website or services, you agree to the practices described in this policy.
2.Information we collect
We collect only the information necessary to operate, deliver, and support our services.
2.1 Business & Account Information
- Company name
- Contact person name
- Business email address
- Telegram / Microsoft Teams ID (if provided)
- Country of operation
2.2 Technical & Usage Data
- API usage metrics (request volume, response status)
- Traffic and performance data
- Error logs related to stream delivery or API access
- Domain usage related to service access
2.3 Billing & Transaction Data
- Cryptocurrency transaction reference details (e.g., USDT TRC-20)
- Wallet address used for payment
- Billing period and subscribed service tier
- We do not store private keys or access client wallets.
2.4 Support Communications
- Emails, chat messages, and technical support conversations
- Service-related troubleshooting and configuration information
3. How We Use the Information
Collected information is used strictly for operational and service-related purposes, including:
- Delivering live streaming and API services
- Managing access control and service stability
- Monitoring performance and traffic usage
- Providing onboarding and technical support
- Billing, invoicing, and subscription management
- Preventing misuse, abuse, or unauthorized access
- Improving service reliability and infrastructure
We do not use client data for advertising or unrelated marketing purposes.
4.How We Share Information
We do not sell, rent, or trade client information.
Limited data may be shared only when operationally required, with:
- Infrastructure and CDN partners for stream delivery
- Payment verification systems for transaction validation
- Legal or regulatory authorities, if required by applicable law
All such sharing is conducted under confidentiality obligations.
5. Data Security
We implement industry-standard security measures, including:
- Secure API authentication and access control
- Encrypted HTTPS communication
- Restricted internal access based on role
- Infrastructure monitoring and abuse prevention
- Redundant systems and backup mechanisms
Operational logs are retained for a limited period to ensure service integrity and resolve technical issues.
6. International Data Processing
Our services operate across multiple regions. Data may be processed or stored through infrastructure located in regions including Europe and Asia, depending on service requirements.
By using our services, you acknowledge and consent to this distributed processing model.
7. Data Retention
- Client account and API data: retained for the duration of the service and up to 90 days after termination
- Billing records: retained for reconciliation and accounting purposes
- Support communications: retained for service improvement and audit purposes
Clients may request data removal after service termination, subject to operational and legal requirements.
8. Client Rights
Clients may request to:
- Access or update their account information
- Correct inaccurate business details
- Request deletion of data after service completion
- Limit non-essential communications
Verified requests are handled within a reasonable timeframe.
9. Children’s Privacy
Our services are strictly for B2B use and are not intended for minors or individual consumers.
We do not knowingly collect data from minors or individual consumers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect service changes or operational updates. The revised version will be posted on this page with an updated effective date.
Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you may contact us via:
- Live Chat on our website
- Contact Form by visiting our Contact page
- Email, Telegram, or Microsoft Teams (available upon request for active clients)
We aim to respond promptly and assist you based on the nature of your inquiry.